How do you contact us?
- AddressData Protection Officer
D Coaching Center
2901 Philadelphia Pike
Claymont, DE 19703
What information do we gather about you?
The information we collect from you helps us to personalize and continually improve your experience. The collected information falls into three categories:
1. Personal Data given to us, which will be considered to include:
2. By you
We may collect and process Personal Data that you provide or submit to us when, for example, you visit our website, register for an event, purchase a course or exam, take a course or exam, apply for a certification, take a survey, participate in a webinar or community forum, or contact customer service. This Personal Data may include your name, address, telephone number, email address and/or username.
By our Members
We may also collect and process Personal Data provided or submitted by or for our members, including employers or franchisors that provide Personal Data on behalf of employees, franchisees or other agents. This may include employees’ business and personal contact details, job titles, years of admission, Personal Data submitted upon registering or renewing membership (including dues payment information).
3. Personal Data we collect from Third Parties
4. We may receive Personal Data about you or your affiliates from third parties, such as social media services, commercially available sources and business partners (“Third Parties”). This Personal Data may include your name, contact information, transactions/purchase history, demographic data and/or information about your activities on other websites.
5. Personal and Non-Personal Data collected via technology
6. With regard to each of your visits to our website, we collect information that is sent to us automatically by your web browser. We may use this information to:
- generate aggregated statistics about visitors to our website; and
- for all other business purposes, such as providing customer service, fraud prevention, market research, identification of other commercial opportunities that may be of interest to you and solicitation of the same, or improving our website.
7. Please check your web browser if you want to learn what information your browser sends or how to change your settings. You may also explore and adjust your privacy settings.
How do we use your Personal Data?
We may use the Personal Data collected from you or from Third Parties:
- to fulfill any contract entered into between you and us,
- to provide you with the information, products and services that you have requested, subscribed for, purchased, or expressed interest in,
- to provide you with solicitations or information for additional products and services that we believe may be of interest to you based upon your Personal Data or prior inquiry or purchases,
- to carry out our obligations arising from your membership,
- to provide to our affiliated Third Parties with whom we have affinity programs or similar commercial relationships in order to market and provide products, goods or services that believe may be of interest to the industry,
- to communicate exam results, pending expiration dates or other information regarding your certificate, certification, or similar status,
- to provide you with information or other materials relating to an event that you are currently or were previously registered for, including information regarding speakers, sponsors or other attendees,
- to provide email newsletters or similar materials from us or our affiliates,
- to respond to your inquiries,
- to notify you about changes to our membership, products or services,
- to customize your website or product experience tailored to your indicated interests, and/or
- to transfer as part of a merger or sale of the business.
- to administer our website for internal operations, including troubleshooting, data analytics, resting, research, statistical and survey purposes, and enhancing website security,
- to improve our website to ensure content is presented most effectively for you,
- as part of our efforts to keep our website safe and secure,
- to measure and understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you, and/or
- to make suggestions and recommendations about our website or services that may interest you.
We may further use the information we automatically collect about you:
How do we share your Personal Data?
We may share your Personal Data with Third Parties, including our affiliates or allied organizations such as State Restaurant Associations, affinity partners, service providers, social media sites, strategic business partners and/or as required to comply with applicable law. We will at all times use commercially reasonable efforts to ensure that the Third Parties with whom we share your Personal Data represent that they have sufficient technical/organizational privacy measures for secure data processing. We cannot guarantee that Third Parties will at all times comply with such standards.
We contract with Third Parties to provide services on our behalf, including credit-card and billing processes, ad serving, shipping, email distribution, list processing, analytics, promotion management and website security. This may also include independent contractors that need to know the information in order to help us provide our products and services to you or to process information on our behalf, or to offer or provide commercial services. We provide these Third Parties only with the information they need to perform their services. We require these Third Parties to agree to restrict their use of Personal Data in any other way than to provide the service that you or we requested and they are not to share, resell or use the data for other commercial or direct marketing purposes.
As we continue to develop our business, we might sell certain business units or otherwise be involved in new commercial activities, or engage in a merger, reorganization, dissolution, liquidation or transfer of all or part of our business. In such transactions, Personal Data may be transferred as a business asset.
We may release Personal Data when we believe such release may be appropriate to comply with the law. This includes exchanging information with Third Parties for fraud protection and credit risk reduction.
We may provide/sell/rent access to your information (including Personal Data) to our strategic business partners in order to offer products or services that may suit your interests or business, and for our partners to better target their products and services to you.
For EU Parties
For those European Union parties for whom we are obligated to apply General Data Privacy Regulation (“GDPR”) protections and safeguards (“EU Parties”), you agree that we may share and disclose your information when you have provided explicit consent. We will never sell your Personal Data to Third Parties with whom you do not have an existing relationship. We may share, sell, or rent access to your information (including Personal Data) to our strategic business partners with whom you have an existing relationship in order for our partners to better target their products and services to you.
The Association is headquartered in the United States. Your Personal Data may be accessed by us or transferred to us in the United States or to our affiliates, partners, merchants or service providers who are located worldwide. If you are visiting from outside the United States, be aware that your Personal Data may be transferred to, stored, and processed in the United States where our services are located and our central database is operated. By using our service, you consent to such transfer of your Personal Data.
EU Parties - How do we use your Personal Data?
This section applies only to EU Parties for whom we are obligated to provide GDPR protections and safeguards. Upon receipt of adequate consent (or opt-in), we will use your Personal Data substantially similar to the use of Personal Data for non EU Parties, with the exception of the below provision describing our processing of Personal Data of EU Parties.
We will only process the Personal Data of EU Parties, including sharing it with Third Parties, where:
- you have provided consent (which can be withdrawn at any time),
- the processing is necessary for the performance of a contract to which you are a party,
- we are required to by law,
- processing is required to protect your vital interests or those of another person, or
- processing is necessary for legitimate commercial interests, except where such interests are overridden by your rights and interests.
How do we store and retain your Personal Data?
The Personal Data that you provide to us is generally stored on servers located in the United States. If you are located in another jurisdiction, you should be aware that once your Personal Data is submitted through our website, it will be transferred to our servers in the United States and that the United States currently does not have uniform data protection laws in place.
We will retain your Personal Data for as long as your account is active or as needed to provide you with our website. If you wish to cancel your account or request that we no longer use your Personal Data to provide you service, please contact us. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes and perform our agreements.
How do we protect your Personal Data?
We strive to protect your privacy. We have implemented an information security program that contains organizational and technical controls that are reasonably designed to safeguard your Personal Data at all times. We use industry standard SSL encryption when you enter sensitive information in online forms (e.g., payment card, password, etc.).
Although we use security measures to help protect your Personal Data against loss, misuse or unauthorized disclosure, we cannot guarantee the security of any information transmitted to us over the internet. Nor can we guarantee the security of any information shared with Third Parties.
What are my Rights?
Your rights with respect to the Personal Data include the right to:
- have Personal Data updated, corrected or deleted,
- unsubscribe, or opt-out of certain types of processing (e.g., promotions and discounts, event updates, etc.),
- There are certain notices you may not opt-out of, including renewal notices, payment confirmation notices, or notifications of changes to NRAS products and services
- You may unsubscribe to certain types of solicitations by contacting the party who sent such materials to you
- You may opt-out of text messages by responding “STOP” at any time
- request a copy or transfer of your Personal Data, and
- if you are citizen of the European Union (“EU”), make a complaint to the EU Data Protection Authority.
Please note that we may need to retain certain information for recordkeeping purposes and/or to complete any transactions you began prior to requesting such change or deletion (e.g., when you make a purchase, you may not be able to change or delete the Personal Data provided until after the completion of a such purchase).
FOR RESIDENTS OF CALIFORNIA ONLY. California law requires select businesses to disclose policies relating to the sharing of certain categories of your Personal Data with Third Parties. If you reside in California and have provided your Personal Data to us, you may request information about our disclosure of certain categories of your Personal Data to Third Parties.
Cookies are a small text file that is sent to and stored on your computer or other internet device to identify your browser or store information. They are commonly used to retain settings or other features for your next visit to our website.
When someone visits our website we collect standard internet log information and details of visitor behavior patterns. This allows us to enhance our products, services and website. Not all cookies are set by default, it depends on how you interact with the website.
You do not have to accept our cookies and can block them by activating the setting on your browser that allows you to refuse all or some cookies. You may also delete them after they have been placed on your hard drive. If you do not accept or delete our cookies, some of the areas of the website that you access may take more time to work or may not function properly.
Do we collect information on or from Children?
We do not knowingly nor intentionally collect any Personal Data from children under the age of 13. If we learn that we have collected Personal Data about a child under the age of 13, the information will be immediately deleted.